All important contact information at a glance:

Customer service

The service number for general enquiries about your credit card and questions about transactions.

  • +41 44 659 63 69

24h HELP line

The emergency number to block cards and for notifying instances of misuse.

  • +41 44 659 69 03

Miles & More program from SWISS

Service Team 0900 85 00 00 (0.86 CHF/min)
Fax +41 (0)44 564 64 64
Address Service Team
P.O. Box
CH-8058 Zurich Airport

Customer service, insurer’s claims adjustment and emergency assistance

Allianz Global Assistance
Travel Cancellation and Curtailment Insurance:+41 (0) 44 283 38 38
Foreign Travel Medical Expenses Insurance:+41 (0) 44 283 38 38
Personal assistance:+41 (0) 44 283 38 38

About Swisscard AECS GmbH

As the issuer of American Express, Mastercard und Visa credit cards, Swisscard AECS GmbH assumes responsibility for product development and management, sales and marketing, customer service, risk management, card processing and the development/management of additional services and customer loyalty programs for these credit cards.

Our address

Swisscard AECS GmbH
Neugasse 18
P.O. Box
CH-8810 Horgen

Contact form

Please do not send us any of your credit card numbers or any information or orders to do with your card account!

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